Shipping policy

As well as producing our own handmade items, we work with suppliers around the world to source high quality products.

SHIPPING WITHIN THE UK

For handmade items, we generally dispatch your item within 3-5 working days of receiving your order. All handmade items are dispatched by Tracked 48 post in the UK and International Tracked / Shipped for the rest of the world. Our suppliers ship within 7 working days.

USING THE "NEXT DAY" OPTION

In the UK, you can choose to upgrade your postal option to next day delivery. THIS DOES NOT MEAN THAT YOUR ITEM WILL SHIP THE DAY AFTER YOU HAVE ORDERED IT.

As many of our items are handmade, and some supplies come from third parties, we are unable to guarantee that we can ship an item next day. However, we will do our best to expedite your order and have it with you as soon as possible. This can sometimes be within a day, but more often will still be a few days. If your item will take longer, we will let you know and give you the option to revert to ordinary shipping times.

ALSO SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. At this time, due to administrative issues, we do not ship to EU countries. We do keep this policy under review so please check with us if you are in one of those countries. 

Orders destined for outside the UK can take up to 10 working days, although there are a few items that may take up to 30 days and some where our suppliers do not ship outside of the UK, these are clearly stated on the product page. As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times. 

CUSTOMS AND IMPORTS

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs or postal systems over which we have no control.

COURIER ONLY DESTINATIONS

Due to postal issues, and to ensure items arrive in a safe and timely manner, we will send items for the following destinations by courier:

South America, Canada, Mexico, French Territories

LOST/MISSING PACKAGES

Little Lockets London are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made the error, then we will of course compensate for the original order at no additional charge.

SHIPPING TIME

Shipping time varies by location and is subject to macro changes. However, these are our current estimates based on our tracked shipping options:

Location	*Estimated Shipping Time
United States	7-10 working days
Europe (but see our note above)	5-7 working days
Australia, New Zealand	7-10 working days
Central & South America	7-10 working days
Asia	5-7 working days
Rest of World	7-10 working days

*This doesn’t include our 3-5 day processing time or customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

IF YOUR TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

SENDING MULTIPLE ITEMS

For the majority of orders we usually send out our products in one package. However, sometimes for logistical reasons, items in the same purchase can sometimes be sent in separate packages to help them get to you at a faster rate.

If you have any other questions, please contact us and we will do our best to help you.